Professional Summary

Tested and proven hands-on Quality Assurance, Business Analysis and IT Service Management professional who can quickly add value due to broad exposure to different organizational approaches and levels of sophistication. A proven track record of helping companies plan and implement quality solutions.

Multiple Core Competencies and Roles:
Quality Assurance
IT Service Management
Change & Release Management
Business Analysis
Project Management
Best Practices
Continuous Improvement
Agile / Scrum / Waterfall / Mixed SDLC
Sr. Lead

Employers / Clients:
Western Systems Media
Wakefield Systems Group
TEK Systems
Software Technology Group
Utah State Department of Technology Services
Rio Tinto Inc., (Kennecott Utah Copper)
Upromise Inc.
Stratus Technologies
Mirror Image Internet
Banta Integrated Media
Thomson Financial Services

Software Quality Assurance and Testing
10+ years experience in Information Technology including all aspects of software quality assurance such as:
Test design, test execution, defect reporting, test automation
QA methodology design and implementation
Project leadership, interfacing with development and management during the application development and testing life cycle
Ability to work independently and cross organizationally to achieve goals
Detail oriented while maintaining overall perspective of project
Can quickly add value due to broad exposure to different organizational approaches and levels of sophistication.

Change and Release Management
Develop, coordinate, and implement overall Change/Release Management policy and process according to ITIL Methodology in coordination with management and functional/operational team leads for North America region.
Chair Change Advisory Board (CAB) meetings
Maintained Forward Schedule of Change (FSC), agenda for meetings, public calendar of changes.
Forward planning of all changes to production
Cross functional/regional/global communication of impact of proposed/approved changes on services and applications in
Facilitate continuous improvement of process and procedures.
Conduct post implementation reviews
SOX and audit compliance

WordPress Consulting
WordPress site revisions and enhancements
Site troubleshooting and problem solving
Basic performance benchmarking and speed enhancements
Implementation and verification of site responsiveness to different devices for example PC, tablet, mobile phone.

ITIL Foundations
ITIL Practitioner for Change/Release/Configuration
CAPM training course towards certification TBD.

This is a partial list. Request resume for complete list.

Software / Systems:
Windows, UNIX / Linux, Android, MS Visual Studio, MS SQL Server, MS Office Suite,  Jira, XAMPP, WAMP, WordPress. LAMP (Linux, Apache, MySQL, PHP), cPanel, phpMyAdmin